Complaints Process

We put our customers at the heart of everything we do – and that means listening to you to constantly improve our service and product offerings. If you’re dissatisfied in any way, we would like to hear about it.

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Email Us

You may also submit your complaint in writing and email it to us at, alternatively, you can leave your contact details and provide the information requested by following this link and we will make contact with you.

Your complaint must include the following:

  • Policy number and/or claim number
  • First name
  • Last name
  • Contact number
  • Email address
  • Details about your complaint, including all important facts
  • Copies of all relevant documentation (previous correspondence, letters, quotations, proof of any losses incurred, etc.)
  • Your preferred solution

Commrisk Insurance Brokers Complaints Resolution

The Complaints Resolution Process

  • Once your feedback or complaint has been received, it will be allocated to one of our Customer Care Consultants.
  • A letter of acknowledgement confirming receipt will be sent to you within two business days.
  • The Customer Care Consultant will investigate and liaise with the necessary departments to resolve your complaint.
  • You will be notified of the outcome in writing within 4 weeks.